Terms and Conditions
Please read these terms carefully before using Rholeyz Logix services, including sourcing, import logistics, delivery, dispatch, repackaging, consolidation, FCL, LCL, and door-to-door support.
Service Agreement
Use of our logistics services means you accept these terms.
FCL & LCL
Shipping timelines and costs depend on cargo type and route.
Cargo Handling
Customers must provide accurate product and package details.
Support
Contact our team before shipping restricted or fragile items.
1. Use of Services
By using Rholeyz Logix services, customers agree to provide truthful shipment, product, supplier, quantity, value, and delivery details. Services may include sourcing, purchasing support, repackaging, warehousing, consolidation, FCL, LCL, clearing assistance, and door-to-door delivery.
2. Customer Responsibility
Customers are responsible for confirming product specifications, supplier details, invoice values, package dimensions, and delivery information. Wrong details may cause delays, extra charges, or failed delivery.
3. Shipping & Delivery
Estimated delivery timelines are provided for guidance only. Delays may occur due to supplier processing, warehouse handling, customs review, port congestion, weather, public holidays, or other operational issues.
4. FCL, LCL & Repackaging
Rholeyz Logix may offer Full Container Load, Less than Container Load, consolidation, and repackaging services. Repackaging may reduce carton size, improve protection, or combine packages, but final shipping cost may still depend on actual weight, CBM, cargo type, and route.
5. Restricted Goods
Customers must not ship illegal, restricted, hazardous, counterfeit, or prohibited goods. Rholeyz Logix may refuse, hold, or report shipments that violate shipping, customs, or safety requirements.
6. Payment & Charges
Customers agree to pay all confirmed service fees, sourcing costs, shipping charges, customs-related charges, delivery fees, storage fees, and any extra costs caused by incorrect information or special handling requirements.
7. Damage, Loss & Claims
Customers should report damage or missing items immediately after receiving cargo. Claims may require photos, invoices, packaging evidence, and inspection. Liability may be limited depending on shipping mode, insurance status, and carrier terms.
8. Changes to Terms
Rholeyz Logix may update these terms when services, rates, routes, policies, or operational requirements change. Continued use of our services means the customer accepts the updated terms.
Ready to ship or source with Rholeyz Logix?
Start your sourcing, import logistics, FCL, LCL, repackaging, or door-to-door delivery request today.